Privacy

p999 Privacy Policy — Your Data, Handled with Care

p999 collects only what it needs, uses it only for the purposes stated here, and never sells your personal information to third parties. This policy explains exactly what data we hold, why we hold it, and what you can do about it.

Last updated: January 2025

01 Introduction

This Privacy Policy describes how p999 ("we", "us", "the Platform") collects, processes, stores, and protects the personal data of players and visitors who use the p999 website at p999.biz and all associated services.

p999 takes privacy seriously. We understand that players in Bangladesh are sharing sensitive personal and financial information when they register and play on our platform. That information is handled with care, stored securely, and never sold or rented to any third party for marketing purposes.

By registering an account on p999 or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. If you do not agree, you should not use the p999 platform.

Plain language summary: p999 collects your registration details, payment information, and gameplay activity. We use this data to run your account, process payments, prevent fraud, and improve the platform. We do not sell your data. You can request access to or deletion of your data at any time.

02 Data We Collect

p999 collects the following categories of personal data:

Category Examples Required?
Identity Data Full name, date of birth, national ID number (for KYC) Yes
Contact Data Mobile number, email address Yes
Financial Data bKash/Nagad/Rocket account number, bank account details, transaction history Yes
Account Data Username, account balance, bonus history, deposit and withdrawal records Yes
Technical Data IP address, device type, browser type, operating system, session duration Automatic
Usage Data Games played, bet amounts, session times, pages visited on p999.biz Automatic
Communications Data Live chat transcripts, support emails, feedback submitted to p999 When used

p999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where a player voluntarily discloses health-related information in the context of a responsible gaming request.

03 How We Collect Your Data

p999 collects personal data through the following channels:

  • Direct registration: When you create a p999 account, you provide your name, contact details, and date of birth directly.
  • Deposits and withdrawals: When you make a payment transaction, your payment account details and transaction amounts are recorded.
  • Identity verification (KYC): When p999 requests identity verification, you may submit a copy of a national ID card or other document. This is stored securely and used only for verification purposes.
  • Gameplay activity: Your bets, game choices, session times, and outcomes are recorded automatically as part of normal platform operation.
  • Technical data: Your IP address, device information, and browser data are collected automatically when you access p999.biz.
  • Support interactions: When you contact p999 support via live chat or email, the content of those communications is stored.
  • Cookies and tracking: p999 uses cookies and similar technologies to maintain your session and analyse platform usage. See Section 9 for details.

04 How We Use Your Data

p999 uses your personal data for the following purposes:

  • Account management: To create, maintain, and secure your p999 account.
  • Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
  • Identity verification: To verify your age and identity as required before processing withdrawals or at any point during your use of the platform.
  • Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct.
  • Customer support: To respond to your queries, resolve disputes, and provide assistance through live chat and email.
  • Responsible gaming: To monitor gameplay patterns that may indicate problem gambling and to apply responsible gaming tools you have requested.
  • Platform improvement: To analyse usage patterns and improve the p999 platform, game lobby, and mobile experience.
  • Communications: To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. p999 does not send unsolicited marketing emails.
  • Legal compliance: To comply with applicable laws and respond to requests from regulatory authorities or law enforcement.

What p999 does not do: We do not sell your personal data to advertisers, data brokers, or any third party. We do not use your data to build advertising profiles. We do not share your data with other gaming platforms.

06 Data Sharing

p999 does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

  • Payment processors: Your payment account details are shared with bKash, Nagad, Rocket, or your bank solely to process the transaction you have initiated. These providers operate under their own privacy policies and are not permitted to use your data for any other purpose.
  • Identity verification providers: Where a third-party KYC service is used to verify your identity documents, your submitted documents are shared with that provider under a strict data processing agreement.
  • Game studios: Game providers such as Evolution Gaming receive your player session data (not your personal identity data) to facilitate live game sessions. No personally identifiable information is shared with game studios beyond what is technically necessary.
  • Legal and regulatory authorities: p999 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law or a valid legal order.
  • Fraud prevention services: Anonymised or pseudonymised data may be shared with industry fraud prevention networks to identify and block fraudulent activity across platforms.

All third parties who receive personal data from p999 are required to handle it securely and in accordance with applicable data protection standards. p999 does not transfer personal data to countries outside the region without appropriate safeguards in place.

07 Data Retention

p999 retains your personal data for as long as your account is active and for a period after closure as required by law or legitimate business need.

  • Active accounts: All account data is retained for the duration of your account's active status.
  • Closed accounts: Following account closure, p999 retains identity and transaction records for a minimum of five years to comply with anti-money laundering regulations.
  • Support communications: Live chat transcripts and support emails are retained for two years from the date of the interaction.
  • Technical and usage data: IP logs and session data are retained for 12 months and then deleted or anonymised.
  • KYC documents: Identity documents submitted for verification are retained for five years from the date of submission or account closure, whichever is later.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

08 Security

p999 uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

  • All connections to p999.biz are protected by SSL/TLS encryption. Data transmitted between your device and our servers cannot be read by third parties in transit.
  • Player passwords are stored using one-way cryptographic hashing. p999 staff cannot read your password.
  • Access to personal data within p999 is restricted to staff who need it to perform their role. All staff with data access are subject to confidentiality obligations.
  • Player funds are held in a segregated account separate from p999's operational funds, reducing financial risk in the event of a business disruption.
  • p999 conducts regular security reviews and penetration testing to identify and address vulnerabilities.

No system is completely immune to security incidents. If you believe your p999 account has been accessed without your authorisation, contact [email protected] immediately. We will secure your account and investigate within 24 hours.

09 Cookies

p999 uses cookies and similar tracking technologies on p999.biz. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use the site.

  • Essential cookies: Required for the platform to function. These maintain your login session and remember your preferences. They cannot be disabled without breaking core functionality.
  • Analytics cookies: Used to understand how players navigate p999.biz — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised.
  • Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and multi-account behaviour.

p999 does not use third-party advertising cookies or tracking pixels that share your data with advertisers. You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform.

10 Your Privacy Rights

As a p999 player, you have the following rights regarding your personal data. To exercise any of these rights, contact [email protected] with the subject line "Privacy Request".

Right of Access

Request a copy of all personal data p999 holds about you. We will provide this within 30 days of a verified request.

Right to Rectification

Request correction of inaccurate personal data. You can update most contact details directly from your account settings.

Right to Erasure

Request deletion of your personal data. Note that data required for legal compliance (e.g. transaction records) cannot be deleted before the mandatory retention period ends.

Right to Restriction

Request that p999 restricts processing of your data while a dispute or correction request is being resolved.

Right to Portability

Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.

Right to Object

Object to processing carried out on the basis of legitimate interests. p999 will stop processing unless there are compelling grounds that override your interests.

11 Minors

p999 does not knowingly collect personal data from anyone under the age of 18. The platform is strictly for adults. If you are a parent or guardian and believe a minor has registered on p999 using false information, contact [email protected] immediately. We will close the account and delete the associated personal data as quickly as possible.

p999 uses age verification checks during registration and may request identity documents at any point to confirm a player's age. Accounts where age cannot be verified are suspended until verification is complete.

12 Changes to This Policy

p999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via the email address on their account at least 7 days before the changes take effect where possible.

The updated Privacy Policy will always be available at p999.biz/privacy-policy. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the platform after the effective date of any update constitutes acceptance of the revised policy.

13 Contact

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, contact the p999 privacy team:

  • Email: [email protected] — use the subject line "Privacy Request" for data rights queries.
  • Live chat: Available 24/7 from any page on p999.biz. Average response time under 2 minutes.

Privacy requests are handled within 30 days. If your request is complex or involves a large volume of data, we may extend this period by up to an additional 30 days and will notify you if this is the case.

For responsible gaming concerns, visit the Responsible Gaming page or contact support directly. All responsible gaming conversations are handled with complete confidentiality and are not shared with any third party.

Why Your Privacy Is Safe with p999

Six commitments p999 makes to every player on the platform.

SSL Encryption on Every Page

Every page on p999.biz is served over HTTPS with SSL/TLS encryption. Your login credentials, payment details, and personal information are encrypted in transit and cannot be intercepted by third parties on the network.

Zero Data Sales — Ever

p999 has never sold player data and never will. Your personal information is not shared with advertisers, data brokers, or marketing companies. The only parties who receive your data are those directly involved in running your account and processing your payments.

Strict Internal Access Controls

Access to player personal data within p999 is restricted on a need-to-know basis. Support agents can see what they need to help you. Finance staff can see what they need to process payments. No one has unrestricted access to the full player database.

KYC Documents Stored Securely

Identity documents submitted for verification are stored in an encrypted document vault with access logging. They are used only for the purpose of verifying your identity and are retained only for as long as required by law. They are never shared with game studios or marketing partners.

You Can Request Your Data Anytime

p999 will provide a full copy of the personal data we hold about you within 30 days of a verified request. You can also request correction, deletion, or restriction of your data at any time by emailing [email protected] with the subject line "Privacy Request".

Responsible Gaming Data Is Confidential

If you contact p999 about responsible gaming, set deposit limits, or request self-exclusion, that information is handled with complete confidentiality. It is not shared with any third party and is not used to influence how we communicate with you in any other context.

Your Data Is Protected

Play on p999 — Secure, Private, and Fair

p999 protects your personal data with SSL encryption, strict access controls, and a zero-data-sales policy. Register in under two minutes and start playing live casino, poker, bingo, and more — knowing your privacy is in good hands.

18+ Only SSL Secured No Data Sales 24/7 Support